BCU - bcu iBank Online Banking (2024)

To registerthe VIP Access App or a Physical token to generate Secure codes for BCU iBank, you must first be registered for Secure SMS, and then you can register a Security Token. You can download the VIP Access App from the App Store for iOS or Google Play for Android.

Once you’ve downloaded the VIP Access App, you can register your token in BCU iBank by going to Services > Register Token

Once registered your App/Token will be your primary method of generating Secure codes until you deregister the service.

To register for Secure SMS codes, when you log into BCU iBank go to Services > RegisterSecure SMS.

You will need to have a valid mobile phone number on record with BCU.

You will also be prompted to register for Secure SMS if you are attempting a transactionwhich requires the additional level of authentication.

If you know your existing passwordyou can change it using BCU iBank by going toSettings > Change Password.

If you have forgotten your BCU iBankpassword, you can reset from the BCU iBank login page > Reset Your Password.

If you require any assistance please call1300 228 228 or visit your local store and one of our friendly team will also be happy to assist.

To register to use BCU iBank our internet banking service, please call1300 228 228or visit your local storeand one of our friendly team will be happy to assist.

For business and non personal accounts any person requiring access to BCU iBankwill need to become a BCU member.

You can replace a lost or stolen card in BCU iBankor the BCU Bank app.

After logging into go toManage cards andSelect the card you wish to report as lost or stolen. Follow the on screen prompts to order a replacement card.

Alternatively, please call1300 228 228or visit your local store and one of our friendly team will be happy to assist.

Card Controls allows you to block certain card transaction types and helps you keep your card(s) safe.

Login to BCU iBank or the BCU Bank app and go to Manage Cards > Card Controls.

You can block the following card transactions for both Australian (domestic) and/or international transactions:

• Tap and go (payWave)
• In store purchases
• Online purchases
• ATM withdrawals

If you don't have access to BCUiBank please contact us on 1300 228 228 or visit one of ourstoresfor assistance.

If you've misplaced your card you can place a temporary lock on your card while you look for it. The temporary lock can be applied in BCU iBank or the BCU Bank appand will restrict all transactions on your card, except for regular recurring withdrawals such as direct debits.

To put a temporary lock on your card, go to Manage Cards > Card Controls.

Alternatively, you can contact us on 1300 228 228 or visit one of our stores for further assistance.

To change your card PIN, please log in to BCU iBankand go to Services > Manage Cards or in the BCU Bank appgo to Manage Cards.

Select the card you need to change the PIN for and follow the instructions on the screen.

Alternatively, if you have forgotten your existing card PIN, please visit a store and one of our friendly team will be happy to assist.

You can activate a new card in BCU iBank or the BCU Bank app.

Once logged in to BCU iBankgo to Services > Manage Cards. If you are using the BCU Bank app, go to Manage cards form the main menu.

• Select your card
• Activate your card as prompted
• Use Card Controls to allow/block card transaction types as required

Alternatively, please call1300 228 228or visit your local store and one of our friendly team will be happy to assist.

You can transfer money to another BCU membership in BCU iBank or the BCU Bank app.

BCU Bank app

From the main menu go to Pay > Pay Someone. Select or search for an existing payee or select New Payee.

BCU iBank
Go toTransfer/Pay > Pay Someone.Select or search for an existing payee or select Someone new > New Payee > Account.

You will need to enter the BCU BSB 533-000, the recipients account name and account number. Funds sent toanother BCU membership should be received within minutes.

You can send money to an external account at any financial institution within Australia.

BCU Bank app

From the main menu go to Pay > Pay Someone. Select or search for an existing payee or select New Payee.

BCU iBank
Go toTransfer/Pay > Pay Someone.Select or search for an existing payee or select Someone new > New Payee > Account.

Enter the account name, BSB and account number of the recipient, and follow the screen prompts.

If the recipient bank is part of the NPP network the funds will sent via Osko and be received within minutes. Otherwise the payment will be sent via direct entry and will be received within 24 to 48 hours.

Registering a PayID is easy. You can register a PayID on a mobile phone number or email address through the BCU Bank app or in BCU iBank

BCU Bank app
Go to Pay > Manage PayID and follow the prompts.

BCU iBank
Go to Accounts > Manage PayIDsand follow the prompts

You will need to nominate a mobile phone number or email address that you want to link your account to. You will receive a confirmation SMS or email to complete your registration.

If you want to register an ABN as a PayID, please contact us on 1300 228 228 or visit us in store.

You can make apayment to the PayID of an intended recipient in BCU iBank or BCU Bank app.

A PayID can be a phone number, email address or ABN that the recipient has registered on their account.

BCU Bank app
Log in to the BCU Bank appand go to Pay > Pay someone > New payee > PayID and follow the prompts

BCU iBank
Log in to BCU iBank and go to Transfer/Pay > Pay Someone > Someone new > To PayID and follow the prompts.

PayID payments are paid viaOsko, meaning they will arrive faster.

You can transfer money to an overseas account via Western Union using either the BCU Bank apporBCU iBank.

Firstly, you'll need to register your account for International transfers.Todo this, please call us on 1300 228 228, or message us via Secure Mail.

Once your account is registered, you will need the following information to make the transfer;

• Transfer amount and required currency
• Purpose of payment
• Beneficiary details including name and full street address
• Bank sort code/SWIFT address/chips/routing number
• Beneficiary account number
• IBAN (this is mandatory for transfers sent to the United Kingdom or European Union)
• Bank name
• Full bank address (full street address is mandatory)
• Special instructions (if any)

Money sent by electronic transfer may take up to fourworking days to arrive at the overseas destination (excluding time differences). The exchange rate is calculated at the time of processing. International transfers can also be arranged at your local store.

You can personalise the names of your accounts to appear in Internet Banking and the Mobile App. This feature can be helpful for budgeting and keeping track of your finances, especially when you have a lot of accounts.

BCU iBank:
Login to BCU iBankand go to Settings > Account preferences > Select the account you want to customise and enter the preferred nickname.

BCU Bank app:
Login to the BCU Bank app and go to Menu > Accounts > Select the account you want to customise > Select the ‘…’ icon at the top right of the screen > Rename account.

To revert a customised account name simply delete the set preferred account name and it will default back to the original product name.

You can easily find out how much interest you have paid or earned in our BCU Bank app or BCU iBank. The amount of interest for the previous and current financial year will be displayed as well as any tax withheld.

BCU Bank app:
Login to the BCU Bank app and go to Menu > Accounts > Interest.

You can also find the interest on individual accounts by selecting the account you want the information for on the Accounts screen and selecting the ‘i’ info icon.

BCU iBank:
Login to Internet Banking and go to Accounts > Interest details.

You can set up email notifications (also known as Receipts)for transactions made through the BCU Bank app or BCU IBank

You will need to do this in BCU iBank by going to Settings > Receipts. Select the transactions you want to receive confirmation of via an email, and save your changes.

Remember to check your email address is correct under Settings > Contact details.

You can update your contact details, including your email address, Australian residential or postal address, in BCU iBank or the BCU Bank app.

BCU Bank app
Select My Details > Update address details and follow the prompts.

BCU iBank
Go to Settings >Contact Details or Address details and follow the prompts.

To change your mobile phone number or an overseas addressyou will need to visit us in storeor call 1300 228 228,

You can set up BCU Alerts in iBank or the BCU Bank app for your nominated accounts, balances and transactions.

BCU Bank app
Once logged in, go to Settings > Alerts and choose themethod to receive your alerts - SMS. email or push notifications.

Once your settings are savedyou can use the toggles to define which alerts you would like to receive.

BCU iBank
Once logged in, go to Services > Alerts > Alert settings to select alert method and scheduling.

Once saved go to Create Alert where you can set upalerts on your accounts, card or membership.

Alerts are free of charge.

You can register for eStatements via either BCU iBankor the BCU Bank app.

BCU Bank app
Once logged in go to Accounts > Manage eStatements. Select the option to register for eStatements and review and accept the terms and conditions.

BCU iBank
Once logged in go to Services > Manage eStatements. Select the option Register for eStatements and review and accept the terms and conditions.

You can request to increase your online transfer limit increased in either BCU iBank or via the BCU Bank app.

Once logged in, go to Settings > Transaction Limits and request your new limit.

Your request for alimit increasewill be processed within four business hours. You'll receivea notificationwhen your limit has been updated.

Please be aware that limit increases are permanent, however you can reduce it anytime following the steps above. Limit decreases are processed immediately.