MyChart - Login Page (2024)

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Access resources for trusted health information.
• Message your care team.

For more information about MyChart, check out https://www.mychart.com/features.

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Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

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Enrollment Questions

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

• Clinic staff might sign you up directly while you're at the front desk or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you don’t have an activation code, you may request one on the sign-up page. You may send a text message with phrase "strtbcm" to 622622 and request for a verification code again in MyChart. Lastly, you may contact us at Baylor Medicine MyChart Customer Service 713-798-6928. After we verify your information, you will receive a new code.

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My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you continue to have an issue, please call Baylor Medicine MyChart Customer Service 713-798-6928.

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Paperless Billing

All patients are automatically signed up for Paperless Billing. If you would like to receive paper statements, please go to the Menu, click the Billing Summary, and click on the hyperlink: Cancel paperless billing. If you still have problems, call Baylor Medicine MyChart Customer Service 713-798-6928.

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How to turn off Two-Step Verification?

Click the Menu button, Scroll down to Account Settings, Click the Security Settings option. You will see the Two-Step Verfication Settings section, Click the Turn off two-step verification button. The system will ask you for your Baylor Medicine MyChart Password, then it will ask you for the code. Enter the code and you will then receive a prompt message informing you the Two-Step Verification is now off, but you can turn it back on at any time. Lastly, Click the OK button.

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Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If I send a message to my provider, when can I expect a reply?

You will receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical provider if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can to update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record. Please note if you choose to change your Baylor Medicine MyChart Username, you will need to call the Baylor Medicine Customer Service 713-798-6928 for an agent to assist.

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How do I change my legal name in MyChart?

To make a request to change your legal name, call Baylor Medicine MyChart Customer Service 713-798-6928.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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How do I update my Care Team Providers?

Please send a message to your Baylor Medicine Provider with the following details of the new provider: Full Name with title, office address, office telephone number, and office fax number.

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How to I view my images?

Click the Menu button, scroll down to section: My Record, click the option: Ambra ImageShare. You will have a new page open. You may need to click on the prompts presented and click continue. Search for the image you would like to view and click the Retrieve option. Then click the Images option. Your images will then present themselves on the screen. Note, if you do not find the image you are in search of, please call your Baylor Medicine Provider as it may not yet have been released for you to access.

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How to update my Pharmacy?

Click the Medications/Refill button on the menu bar. Click the Go to Manage My Pharmacies hyperlink. Click the +Add a pharmacy option given. Note you have the option to click Remove under the current pharmacy that is listed.

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Click the Menu button, Scroll down to the section Sharing. Click the Sharing Hub option. Click the A healthcare provider option. Click the Give one-time access to your MyChart account. Please read the information on the page as there is a time limit of 60 minutes for you to receive the code and give it to your Physician. The system will ask you for the Physician's full name. Click the Request share code button. Your Physician will then need to go the the website www.shareeverywhere.com and enter the code. Note, you may also request a formal copy of your records to share with your Physician.

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Billing

How do I view my Billing Statements

Click the Menu button, scroll down to the section: Billing, Click the Billing Summary option. Click the View balance details hyperlink, click the message bubble icon for the Communications tab, and click the Show all statement hyperlink. You will be able to view 1 year worth of Billing Statements. If you are not able to view, it may be due to your account being affiliated with a Transplant account. Please call the Baylor Medicine Billing Office 713-798-9001.

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How do I turn off Auto-Pay?

We currently do not have this feature. We ask you to call Baylor Medicine Billing Office 713-798-9001 for assistance.

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How to update my Credit Card on file?

Unfortunately, you will need to call the Baylor Medicine Billing Office 713-798-9001 for assistance. The only other option will be at your next eCheck-In process for an upcoming appointment.

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MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, you will need to ask the Front Desk agent at your next in-person office visit.

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No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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Technical Questions

I forgot my username or password. What should I do?

If you are having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You may also contact our Baylor Medicine MyChart Customer Service 713-798-6928.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still did not receive the email, it could be that your account has a different email address on file. If this is the case, call our Baylor Medicine Customer Service 713-798-6928. You may also send a text message with phrase "strtbcm" to 622622 and then have MyChart send you a new code to your cell number instead.

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How do I Opt-In?

Please send a text message to 622622 with the phrase "strtbcm".

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a brief period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, call Baylor Medicine MyChart Customer Service 713-798-6928.

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I have multiple MyChart accounts. How do I link them together?

If you have been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You may request that we deactivate your account by contacting the Baylor Medicine MyChart Customer Service 713-798-6928.

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How do I upload documents to MyChart or to send to my provider?

You will need to send your Baylor Medicine Provider a message (please select the Other: Please Specify Below option). Click the paperclip icon on the bottom left corner of the message. You may then select the files you are needing to upload and send.

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How to I upload the disc of my images?

Unfortunately, you will not be able to upload your disc of images to your Baylor Medicine MyChart. Please send a message to your Baylor Medicine Provider for instructions on how to deliver the disc to the provider so they may then follow their clinic workflow on properly addressing the matter.

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How to stop receiving email & text messages for Early Appointment Offers?

To stop receiving emails, please follow the instructions: Click the Menu button, scroll down to the section: Account Settings, click the option: Communication Preferences. Expand the Appointments option, in the Wait List Off, uncheck the Automatically sign up my appointments for earlier offer. To stop receiving Text messages, you will need to call the Provider's office and request the scheduling agent to remove you from the Wait List.

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How to reduce email notifications?

Click the Menu button, scroll down to the section: Account Settings, click the option: Communication Settings. Expand each of the sections. Each will have subsections you may click to return the colored icon to white. Note that if there is no icon, there is no option for communication. Also, if the icon is colored with a lock, this is a decision of Baylor Medicine Operations to keep on and you will not be able to turn off.

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Who do I contact if I have further questions?

Call Baylor Medicine MyChart Customer Service 713-798-6928.

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